How to book and pay

To book and pay for a tour you prefer with Hanoi Halong Bay, please follow our instruction below:

Step 1: Find a tour

  • If you are looking for a tour based on duration, click on main menu to see our tour available for you.
  • Please be aware that the price displayed on our website is the lowest price and it is subject to change due to group size and time of tour. Check tab “Details” of each tour for the prices.
  • If you are happy with the price and would like to book, click on “BOOK NOW” button.

Step 2: Fill in booking form

  • Fill in the booking form with all details as much as possible. A correct pick up address (hotel name & its address) is very important to pick up right person at right place for the tour.
  • Choose the payment method you prefer. We offer the payment via PayPal, Credit card (also called OnePay) and Bank transfer. Each payment method has its own advantage and no payment surcharge applied so it’s up to you.
  • Next, confirm the booking form by “Book now” button, a confirmation page will appear. Double check input info, if is there something wrong, please “Go back” and revise it. If not, go ahead with “Book now” again to process the payment.

Step 3: Confirm and pay

When you choose a specific payment method, a payment page will appear accordingly after you summit the booking form.  Below are detailed instructions how to pay via some popular Payment method we offer:

1/ Payment via PayPal (credit card or via PayPal):

  • You can pay for your tour easily with your balance in PayPal account or even without a PayPal account as it has the function in which allows you to pay as a guest. On the PayPal page, you can:
  • Booking fee of 3% total amount is required from customer.
  • Log in your PayPal account to process the payment.
  • If you do not have a PayPal account, just pay as a guest by fill in your credit card information and follow the instruction to complete the payment.
  • If you got a trouble with the page, feel free to contact us at sales@hanoihalongbay.com so that we can assist you by sending an instant link to repay.
  • A payment is done only when PayPal informs you that your payment has been sent successfully. If not, the money is still at your account.


2/ Payment via Credit card with OnePay:

If you don’t want to pay via PayPal, give it a try with OnePay to pay directly with your credit card.

  • Booking fee of 3% total amount is required from customer.
  • On the page of OnePay, fill in your credit card information.
  • Click “PAY” to process the payment. This progress might takes up to one minute. An email of payment arrival notification will be sent to you when the transaction is done successfully.

3/ Payment via bank transfer:

Other payment method is bank transfer. You can try bank transfer to send money to our chief accountant. (Please note that our prices are exclusive of VAT tax so the account should be personal. A company account is available for those who want to pay through it and subject to add 10% tour price as 10% VAT tax):

  • Account name: Nguyen Ngoc Hoan (Mr)
  • Accoun holder address: 69 Ly Nam De, Hoan Kiem, Hanoi
  • Account number: 98897249
  • Bank Name: ACB – Asia Commercial Bank
  • Bank address: 10B Trang Thi str., Hoan Kiem dist., Hanoi
  • SWIFT Code: ASCB – VNVX
  • Bank fee: 0% fee but all transfer fee should be paid at your end
  • Receivable amount: total tour price
  • Note: Please notify us when you complete the payment so that we can send you the voucher of confirmation.

 

In some cases, our customers cannot go through above payment methods, therefore, Hanoi Halong Bay also offer some alternatives:

4/ Payment via “Mail Order” Service:

Mail Order Service is a banking term indicates a way of payment method. It allows customer to pay for their service by sending their credit/debit card info and authorized letter to merchant and the merchant will collect the money based on agreed amount. Thus, if you cannot pay online with your credit card, this would be the perfect alternative.

  • We send you 2 forms: one is the Letter of Approval (form 23) and other one is The Authorization letter (form 24).
  • You send back 2 forms with your signature, the total amount you have to pay (or total tour price) and 2 copies of your card (both back and front).
  • We send them to the bank to verify and collect the money with provided info.
  • We also send you the scanned invoice that we collect, sign it on arrival to complete the transaction.
  • Note:  No bank fee is required but the transfer fee should be paid at your end so that we can get full payment. Your credit card info is totally privacy.

5/ Payment via Western Union:

Some of our Asian customers also prefer the payment via Western Union or Money Gram. You can also try it if you want, payment should be sent to our Sales manager with below details:

  • Full name: Tran Thi Huyen (in Vietnamese or “Huyen Tran Thi” in English)
  • Title: Miss
  • Identification Number: 162874572
  • Permament address: Nam Hong, Nam Truc, Nam Dinh, Vietnam
  • Company address: 69 Ly Nam De, Hoan Kiem, Hanoi
  • Nationality: Vietnam
  • Transaction fee: no fee required but the transfer fee should be paid at your ends so that we can get full payment.
  • Receivable amount: total price

After the transaction is made, you will be given an invoice (To send money), feel free to send us a scanned copy or let us know the code of payment as well as sender info so that we can get it from the bank.

Step 4: Confirmation

  • Once the payment done, a travel voucher will be issued as a proof that you have booked services with us and sent to the email address provided.
  • Double check all info in the voucher and let us know if there is something wrong or you have any special request then we will make it through for you.

Important notes:

  • If you face any trouble in booking and paying, feel free to let us support you via our “Live chat” section on the top of our website.
  • If you already made the reservation and wish to amend it, feel free to call the hotline +84 972 257 228 or email to info@hanoihalongbay.com
  • Your booking can be revised before departure date. All the amendment should be made in written form and be informed as soon as possible and the extra cost for the change (if any) will be paid by clients. Details are clearly stated in our terms and conditions section, drop us a line if you need further assistance.

 

Hanoi Halong Bay - Red Gecko Travel Co., Ltd
Address: 67 Ly Nam De str., Hoan Kiem dist., Hanoi
Phone: (+84 4) 6683 2177 - Fax: (+84 4) 3747 5897
Email: info@hanoihalongbay.com

Copyright © 2012 Hanoi Halong Bay. Powered by Red Gecko Travel